Freshdesk Omni is Freshworks' unified customer service platform combining Freshdesk, Freshchat, and Freshcaller into a single omnichannel solution.
Freshdesk Omni is currently operational
All systems operational
Monitor other services alongside Freshdesk Omni
Freshcaller is a cloud-based phone system and call center software by Freshworks for managing customer calls.
Freshchat is a modern messaging software for customer support and engagement by Freshworks.
Freshdesk is a cloud-based customer support software by Freshworks that helps businesses manage customer conversations across email, phone, chat, and social media.
Freshmarketer is a marketing automation and CRM software by Freshworks for managing customer journeys and campaigns.
Freshsales is an AI-powered CRM software by Freshworks for managing sales pipelines, contacts, and customer relationships.
Freshservice is an IT service management (ITSM) software by Freshworks for managing IT support, assets, and service delivery.
Get instant notifications when Freshdesk Omni experiences issues. Choose from multiple alerting channels.
Receive detailed incident reports and status updates via email. Configure the frequency and types of notifications.
Get immediate SMS notifications for critical service disruptions. Perfect for on-call teams and urgent situations.
Integrate with Slack to keep your team informed about service status changes in real-time within your workspace.
Receive push notifications on your devices. Stay informed even when you're not actively monitoring your systems.
Follow our service status via RSS feed. Integrate with your existing monitoring tools and dashboards.
Create a branded status page for your customers. Keep them informed with a professional and transparent approach.